Our Services

Sino Sales & Support, Ltd is owned by Randy Williams. We are located at Suite A-1, 19th Floor, Dong Hai Shu Guang Bldg.455 Zhongshan East Road, Ningbo 315040 China.

Primarily we provide services to manufactures, buyers or inventors looking for manufacturing in China. Our services include:

1. Dealing directly with me, English as first language and/or our English speaking staff
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2. Sourcing manufactures
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3. Product design assistance from our Canadian Industrial Designer, Arch Istanbulian and/or from our Chinese engineers.

4. Complete Quality Control from the tiniest component to the shipping box it’s loaded
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5. Manufacturing training of Western practices
. Translation services
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7. Financing.

8. Worldwide marketing
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9. If you currently have products manufactured in China, you can hire us to do Quality Control inspections before, and/or after your shipment is ready to ship.

10. Straight forward - to the point conversations.

We are not everything to everybody. Our staff is a small group of dedicated people, our attention to detail is huge. Doing business in China is not easy. If you do not have experience it can cause enormous expense and disastrous outcomes. Everybody has war stories of complete shipments being worthless. China’s manufacturing history is much like what has happened in Japan and Taiwan. Do you remember when you bought “fallapart” products made in Japan! Japan “crap” we called it. Well, after Japan became a world leader in quality manufacturing and costs went skyrocketing, then the low cost “crap” came from Taiwan. Well now Taiwan has high technology and produces products of great quality, but their prices are getting much higher. Today, China has been labeled as the country with the current “crap”. Let me make this perfectly clear. China has the ability to make extremely high quality merchandise! Many Chinese manufactures want to make high quality products but lack the training we Americans/Westerners are accustomed to. Also keep in mind there is a market in the world for cheap inexpensive products that most Americans won’t buy. Middle Eastern countries, African countries, South America and a huge handful of countries around the world do buy these products. These are very big markets for China. The vast majority of Chinese companies don’t want to make high quality products that cost more to manufacture. They must make it cheap to stay competitive in the rest of the world. We don’t do business with them, unless for some reason you want a piece of crap!

Choosing Sino Sales & Support, Ltd. as your Chinese manufacturing partner, you get our unparalleled attention and expertise. We work with companies that welcome our training in QC, helping with raw material selection, educating the management staff and laborers in all areas of concern. I am NOT just a buying office for you; I am your sub-contracting partner. I personally mend the communication gap. I have highly qualified interpreters and customer service representatives that know the technical side of manufacturing. When I use the word “ergonomic” they know exactly what that means. If I say we need tungsten carbide steel, they know what kind of steel that is! If we need a coagulating compound to mix with the wastewater to reclaim materials, they understand this meaning. I stress this because without qualified highly educated interpreters you can’t do effective business in China. The most commonly overused, misunderstood statement used by Chinese salespeople is: “no problem, no problem”! Believe me when I say; this has no meaning, absolutely none. In fact, when you hear this statement, it really is a red flag going up and waving over your head. The English language is fickle. Putting emphasis on the wrong words can mean very different things. As an example, read these two statements. "Woman, without her man, is nothing." or "Woman! Without her, man is nothing." Need I say more? I too will use the term no problem, but when you hear it from me, it means “no problem”!

I choose my manufacturing partners carefully and compatibility is very important to our success. In addition, I need to make a profit just as you do and everybody else on this food chain of manufacturer to retailer. In general, your buying a finished manufactured product from my company at a price that will be incredibly reasonable. I am your sub-contract manufacturer. My Chinese staff, who are highly skilled negotiators, works with the factory prior to me getting involved to establish the base pricing structure and willingness to cooperate in making high quality products. Once we have compared the various companies willing to work with us and chosen a manufacturer, we can start to work with the hundreds of details that ensure they have the ability to adapt to Western practices. I work with a small profit so volume is something that is required. If the volume is not enough, then I cannot afford to spend our time doing what I do best. After saying that, many people just want a general merchandise type product that is of general quality from China. Perhaps you are now ready to buy direct from China rather than going through an importer or someone that eats up your profit. In this case, we can find your desired product, test for basic quality, send you samples and be your “buying office” for a small commission fee. This service is just as a traditional “trading company” would do for you, but your not limited to the companies that the trading company works with.

If our services are what you’re looking for, please contact me with your needs. I am an American living in Ningbo at least 10 months out of the year, so I am truly your China sub contractor. Send me your detailed request today.

Thank you, Randy Williams
Chinese Phone: 0086.139.6788.2702